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Privacy Policy of CitesCraft

Effective Date: [Insert Date]
Website: [https://www.citescraft.com]

CitesCraft ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, process, and share your personal information when you visit or interact with our website or services. By using CitesCraft, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information, both directly and indirectly, to provide and improve our services.

1.1 Personal Information

Personal Information refers to data that identifies you as an individual. This includes, but is not limited to:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Billing and payment details

  • Account login credentials

  • Any content you voluntarily submit to us, such as messages, feedback, or reviews

1.2 Non-Personal Information

This includes information that does not identify you personally, such as:

  • Browser type and version

  • Device type and operating system

  • IP address

  • Geographic location (city, state, country)

  • Pages visited, time spent on pages, clickstream data

  • Referring URLs

1.3 Automatically Collected Data

We may use third-party tools and cookies to automatically collect data regarding your interaction with our website, including:

  • Date and time of access

  • Website performance data

  • Session duration

  • Heatmaps and click tracking (e.g., via Hotjar or similar tools)

2. How We Use Your Information

We use your data for a wide range of legitimate business purposes, including:

2.1 Service Delivery

  • To provide you with access to our platform, tools, and services

  • To personalize user experience

  • To process payments and fulfill transactions

  • To communicate with you about your account and activities

2.2 Customer Support

  • Responding to inquiries, troubleshooting issues, and providing technical support

  • Notifying you about changes to our services or policies

2.3 Analytics and Performance

  • Monitoring and analyzing trends, usage, and activities

  • Improving the functionality and usability of our website

2.4 Marketing and Promotions

  • Sending you newsletters, promotions, and updates (only with your explicit consent)

  • Tailoring advertisements or marketing campaigns based on your interests

2.5 Legal and Compliance

  • Enforcing our Terms of Service

  • Preventing fraudulent transactions and monitoring for security threats

  • Complying with legal, regulatory, or judicial requirements

3. Legal Bases for Processing

If you are located in the European Economic Area (EEA), we rely on the following legal bases for processing your personal data:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate interests (e.g., improving services, securing our website)

4. Cookies and Tracking Technologies

CitesCraft uses cookies, beacons, pixels, and other tracking technologies to collect and store information. These help us:

  • Understand how you use our website

  • Customize your experience

  • Track website performance

  • Serve relevant ads (via Google Ads, Facebook Pixel, etc.)

4.1 Types of Cookies We Use

  • Essential Cookies: Necessary for core functionalities

  • Analytical Cookies: Track usage for analytics

  • Functional Cookies: Remember user preferences

  • Advertising Cookies: Deliver personalized ads

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

5. How We Share Your Information

We do not sell your personal data. However, we may share your data with trusted third parties:

5.1 Service Providers

We may engage third-party vendors to assist with:

  • Website hosting

  • Payment processing

  • Data analytics

  • Marketing and communications

  • Customer support tools

These providers only have access to the information necessary to perform their functions and are contractually obligated to protect it.

5.2 Legal Obligations

We may disclose your data:

  • To comply with legal or regulatory obligations

  • In response to subpoenas, court orders, or legal processes

  • To enforce our rights, terms, or prevent fraud

5.3 Business Transfers

If CitesCraft is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • As long as your account is active

  • To comply with legal or regulatory requirements

  • To resolve disputes and enforce agreements

After the retention period, your data will be securely deleted or anonymized.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption

  • Firewall protection

  • Regular vulnerability scanning

  • Restricted access to personal data

Despite these efforts, no system is completely secure. We encourage you to use strong passwords and take steps to protect your own information.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Right to Access

Request a copy of the personal data we hold about you.

8.2 Right to Correction

Request correction of inaccurate or incomplete data.

8.3 Right to Deletion ("Right to be Forgotten")

Request deletion of your data under certain circumstances.

8.4 Right to Object

Object to the processing of your data for direct marketing or based on our legitimate interests.

8.5 Right to Data Portability

Receive your data in a commonly used format and request its transfer to another service provider.

8.6 Right to Withdraw Consent

You may withdraw consent for data processing at any time, where applicable.

To exercise your rights, please contact us at [your-email@citescraft.com].

9. International Data Transfers

Your data may be transferred to and processed in countries outside of your residence, including the United States. We ensure such transfers comply with applicable data protection laws by:

  • Using standard contractual clauses

  • Transferring only to countries with adequate data protection laws

10. Third-Party Links and Integrations

CitesCraft may include links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We recommend reviewing their privacy policies before submitting any personal data.

11. Children's Privacy

CitesCraft is not intended for children under 13 (or the age defined by local law). We do not knowingly collect data from minors. If we discover that a child has submitted personal data, we will delete it promptly.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Effective Date" at the top. We encourage you to review this page periodically to stay informed.

If we make material changes, we may notify you through email or a notice on our website.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

📧 Email: [Citescraft - Contact]
🌐 Website: [https://www.citescraft.com]

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